Order processing
Orders are reviewed and prepared during regular business days. Processing may take longer during launches, major promotions, holidays, or periods of unusually high demand. A confirmation email does not guarantee immediate shipment.
Please review your shipping address before submitting an order. Contact customer care promptly if an address needs correction. Once a package has shipped, address changes may no longer be possible.
Shipping rates and delivery estimates
Available shipping methods and charges are displayed at checkout before payment. Delivery estimates apply after processing and may vary by destination, carrier, weather, customs, or other events outside our control.
Some destinations may have product, carrier, or value restrictions. If an order cannot be shipped to the supplied address, we may cancel and refund the affected portion.
Tracking
When tracking is available, we will send it to the email address associated with the order or make it available through the account order history. Tracking may take time to update after a carrier receives the package.
International orders
International customers are responsible for duties, taxes, import fees, and customs requirements that apply in the destination country. Refused packages or unpaid fees may result in the order being returned, abandoned, or subject to deductions where permitted by law.
Damaged, missing, or incorrect items
Please inspect the package when it arrives. Report visible damage, missing items, or an incorrect product within 7 days of delivery. Include the order number, a description of the issue, and clear photographs of the outer packaging and affected product.
Do not discard the packaging until the issue has been reviewed. We will arrange an appropriate replacement, return, or refund after verification.
Returns
Return requests must be submitted within 30 days of delivery. To qualify, items should be unused, unopened, and returned in their original condition and packaging with any seals intact.
For hygiene and safety reasons, opened fragrances, perfume oils, mists, personal-care products, and other items that cannot be resold safely are generally not returnable. Gift cards and clearly marked final-sale items are also non-returnable unless required by law.
Do not send an item back before receiving return instructions. Unauthorized returns may be refused or may incur handling deductions where permitted by law.
How to start a return
Email support@lattafaperfume-usa.com with:
- your order number;
- the item you want to return;
- the reason for the return; and
- photos showing the item and packaging when relevant.
We will review the request and provide the next steps. Return shipping responsibility or deductions will be explained before an approved return is sent back.
Refunds
Approved returns are inspected after arrival. Once approved, the refund is issued to the original payment method. Payment providers may take additional business days to post the credit. Shipping charges and taxes are refunded only where required by law or when the issue resulted from our error.
Exchanges
Exchanges are subject to availability. If an exchange product is unavailable, an approved return may be processed as a refund instead.
Contact customer care
Shipping and return questions can be sent to support@lattafaperfume-usa.com.